Privacy Policy

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Privacy Policy

Calling Home Equestrian 

Effective Date: 01/03/2026 

Calling Home Equestrian  - CHE (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use and protect your information in accordance with UK GDPR and applicable data protection laws.

1. Who We Are

Calling Home Equestrian is a Northern Ireland–based equestrian services and digital template provider offering:

• Hands-on equine care services
• Yard management consultancy
• Event support services
• Downloadable equestrian document templates
• Online booking services

If you have any questions regarding this policy, please contact:

Email: info@callinghomeequestrian.co.uk

Business Location: Northern Ireland, United Kingdom

2. Information We Collect

We may collect and process the following personal data:

• Full name
• Email address
• Phone number
• Billing address
• Booking details
• Purchase history
• Payment information (processed securely by third-party providers)
• Website usage data (via cookies and analytics tools)

We only collect information necessary to provide our services and operate our business effectively.

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Process bookings and deliver services
• Deliver purchased digital products
• Process payments
• Provide customer support
• Improve our website and services
• Maintain financial and legal records

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contractual necessity (to provide services or digital products you purchase)
• Legitimate interest (to operate and improve our business)
• Legal obligation (for tax and accounting purposes)
• Consent (where required, such as marketing communications)

5. Payment Processing

All payments are processed securely through trusted third-party payment providers. We do not store full card details on our website.

6. Data Storage & Security

We take appropriate technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure or destruction.

Your data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

7. Sharing Your Information

We may share personal data with trusted third-party service providers where necessary, including:

• Website hosting providers
• Payment processors
• Booking system providers
• Professional advisers (such as accountants)

These providers only process data on our behalf and in accordance with applicable data protection laws.

8. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permissible)
• Restrict or object to processing
• Request data portability

To exercise any of these rights, please contact:

[Insert your email address]

9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. A cookie consent banner is provided on first visit, allowing users to manage their preferences.

You may also adjust your browser settings to control cookie usage.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.